Conflict Prevention & Resolution Platform
Total commercial intelligence, from prevention to resolution
Issues arise in every customer, supplier, and workforce relationship. Resolutiion® gives you the intelligence, structure, and tools to detect them early, understand root causes, and resolve them before they escalate into cost, delay, or dispute, protecting the outcomes that matter.
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The stakes
Delivery gets complicated fast.
Commercial conditions shift. Expectations change. Delivery reality diverges from what was agreed. Critical commercial information becomes fragmented across emails, teams, systems, and conversations, leaving teams making judgement calls without full visibility.
Small issues build.
Misaligned expectations. Scope creep and shifting priorities. Growing tensions.
No one sees the full picture.
Fragmented sources of truth. Concerns are deferred and unresolved. Early warning signals go unnoticed. Patterns remain invisible.
Everything becomes reactive
Complexity escalates. Decisions are delayed or made too late. Control slips, financial exposure grows, and commercial leverage erodes fast.
The cost of late intervention
Issues compound, options narrow, and risk escalates, driving avoidable cost, delay, and weakened commercial outcomes.
Small issues build.
Misaligned expectations. Scope creep and shifting priorities. Growing tensions.
No one sees the full picture.
Fragmented sources of truth. Concerns are deferred and unresolved. Early warning signals go unnoticed. Patterns remain invisible.
Everything becomes reactive
Complexity escalates. Decisions are delayed or made too late. Control slips, financial exposure grows, and commercial leverage erodes fast.
The cost of late intervention
Issues compound, options narrow, and risk escalates, driving avoidable cost, delay, and weakened commercial outcomes.
Bring delivery into view
Resolutiion's AI infrastructure is purpose-built to strengthen delivery outcomes across complex relationships. It enables swift identification and resolution of complaints, conflict, disputes, and claims (CCDC), supporting commercial teams from anticipated value through to realised outcomes. Resolutiion provides the structure and intelligence required for full commercial control.
Who it’s for
Built for every commercial relationship.
Customers
Customers
Protect revenue and margin by surfacing early delivery friction, reducing churn risk, and resolving issues quickly to maintain strong, predictable relationships.
Suppliers
Suppliers
Reduce cost and delivery risk by monitoring supplier performance in real time and alerting teams to problems before they escalate or erode value.
Workforce
Workforce
Lower the time, cost, and disruption of workplace issues by catching early signs of conflict and guiding teams toward fast, fair resolution.
How it works
1. Prevent
Create clarity early and spot issues while they’re still easy to fix.
Surface what matters
Bring together the inputs that define expectations for a relationship.
Map every relationship
For each customer, supplier, or workforce relationship, Resolutiion® creates a complete view.
Monitor and detect friction in real time
Resolutiion® continuously monitors delivery signals and flags where risk, ambiguity, or misalignment is emerging.
How it Works
2. Resolve
Give teams structure to deal with issues before they become costly.
Guided issue resolution
Clarifies the issue and its cause, supports clear communication and next steps, and organizes action through resolution.
Supports multi-party resolution
Many issues cut across internal and external stakeholders. Resolutiion® provides a shared space to align on the problem, coordinate actions, close issues quickly and visibly
Handles dispute governance when needed
Tracks escalation stages, organizes documentation and communication, and aligns actions with internal policies and processes.
How it Works
3. Improve
Turn daily delivery activity into insights that make future contracts, relationships, and decisions better.
Learns from every interaction
The platform highlights repeating issues and friction points, patterns in delivery breakdowns, and relationship-level performance trends.
Provides the right view for every level
Individual relationship views, portfolio and team-level patterns, and organisation-wide insight into where value is leaking.
Works with the tools you already use
Resolutiion® integrates with document repositories and shared drives, CRM and CLM systems, as well as HR and people tools.
How It Works
Prevent
Create clarity early and spot issues while they’re still easy to fix.
Surface what matters
Bring together the inputs that define expectations for a relationship.
Map every relationship
For each customer, supplier, or workforce relationship, Resolutiion® creates a complete view.
Monitor and detect friction in real time
Resolutiion® continuously monitors delivery signals and flags where risk, ambiguity, or misalignment is emerging.
Resolve
Create clarity early and spot issues while they’re still easy to fix.
Guided issue resolution
Clarifies the issue and its cause, supports clear communication and next steps, and organizes action through resolution.
Supports multi-party resolution
Many issues cut across internal and external stakeholders. Resolutiion® provides a shared space to align on the problem, coordinate actions, close issues quickly and visibly
Handles dispute governance when needed
Tracks escalation stages, organizes documentation and communication, and aligns actions with internal policies and processes.
Improve
Create clarity early and spot issues while they’re still easy to fix.
Learns from every interaction
The platform highlights repeating issues and friction points, patterns in delivery breakdowns, and relationship-level performance trends.
Provides the right view for every level
Individual relationship views, portfolio and team-level patterns, and organisation-wide insight into where value is leaking.
Works with the tools you already use
Resolutiion® integrates with document repositories and shared drives, CRM and CLM systems, as well as HR and people tools.
OctaviaCore™
The Intelligence Layer
About OctaviaCore
OctaviaCore® is a powerful AI engine that sits behind Resolutiion®, trained on proprietary, empirically grounded research, integrated commercial data, sector specific reasoning, and validated resolution patterns.
Deep Strategic Capability
It understands commercial contracts, documents, data, and relationships the way a commercial expert would, and delivers reliable, context-aware intelligence across every stage of delivery.
Based on the last 6 months of delivery performance, and all of the meeting notes from Q1 this year, what are the top 3 root causes of value leakage in this relationship, what’s the estimated financial impact of each, and what is the fastest recovery plan?
Basierend auf der diesjährigen Performance in der Leistungserbringung der letzten 6 Monate sowie allen Notizen aus den Meetings im ersten Quartal: Was sind die drei wichtigsten Ursachen für den Wertverlust in dieser Geschäftsbeziehung, wie hoch ist die geschätzte finanzielle Auswirkung jeder einzelnen Ursache, und wie sieht der schnellste Maßnahmenplan zur Wiederherstellung des Wertes aus?
Com base no desempenho das entregas dos últimos 6 meses e em todas as atas de reuniões do primeiro trimestre deste ano, quais são as 3 principais causas da fuga de valor nesta relação, qual é o impacto financeiro estimado de cada uma e qual é o plano de recuperação mais rápido?
Sur la base de la performance des livraisons des six derniers mois et de l’ensemble des comptes rendus de réunions du premier trimestre de cette année, quelles sont les trois principales causes de la fuite de valeur dans cette relation, quel est l’impact financier estimé de chacune d’elles, et quel est le plan de redressement le plus rapide ?
Son 6 aylık teslimat performansına ve bu yılın ilk çeyreğine ait tüm toplantı notlarına dayanarak, bu iş ilişkisindeki değer kaybının en önemli üç temel nedeni nelerdir, her birinin finansal etkisi ne düzeydedir ve en hızlı iyileşme planı nasıl olmalıdır?
Basado en el rendimiento de entregas de los últimos 6 meses y en todas las actas de reuniones del primer trimestre de este año, ¿cuáles son las 3 principales causas de la fuga de valor en esta relación, cuál es el impacto financiero estimado de cada una, y cuál es el plan de recuperación más rápido?
Autonomous. Interactive.
Multi-lingual.
Powered by OctaviaCore, Octavia brings strategic commercial intelligence to every commercial relationship, designed to identify risks early, support structured decision making, and drive faster resolution across complaints, conflict, disputes, and claims. Octavia speaks 10+ languages, enabling consistent commercial operation across teams, geographies, and borders.
How We’re Different
Aligning the business, for greater commercial control.
CLM Platforms
CLM platforms are built to draft, approve, store, and govern contract documents.
AI features focus on clause summaries and Q&A, limited to the contract itself
No visibility into how delivery unfolds or where issues emerge in execution
Resolutiion®
Resolution operates beyond the contract, using it as an input to a living model of delivery intelligence.
Actively monitors how delivery unfolds
Detects issues in real time
Helps teams address issues before they escalate
SRM Platforms
SRM tools organize supplier data, spend, and high-level performance metrics.
Report on what happened, after the fact.
Don’t interpret obligations in context or detect the small breakdowns that lead to delay, added cost, or dispute
Resolutiion®
Resolutiion analyzes real-time data about relationship performance.
Provides active delivery monitoring
Identifies risk while it’s forming so teams can intervene early
AI Chatbots & Wrappers
Generative overlays that summarize documents and answer prompts.
No understanding of commercial delivery risks
Lose context over time, providing unreliable guidance for high-stakes decisions
Resolutiion®
Resolutiion is powered by OctaviaCore, a purpose-built commercial intelligence engine.
Reasons across contracts, commercial documents, processes, policies, behaviours, and performance - simultaneously, in real-time
Produces explainable, context-aware guidance teams can trust
Consultants & Legal Teams
Consultants and lawyers play a critical role once issues have escalated. But they don't monitor day-to-day delivery.
When issues reach them, the lowest-cost, lowest-friction window for resolution has often passed
Resolutiion®
Resolutiion operates before consultant and legal team intervention.
Helps teams navigate complexity
Prevents small issues from becoming formal disputes
Research
See Resolutiion® in Action
Explore how Resolutiion detects early risk, structures decisions, and drives faster resolution across complex commercial relationships.
